Last Amended: June 14, 2021
Our contact details
24/7 Trades Ltd
186 Forest Road
020 8501 0175
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Contact regarding work carried out or upcoming work to be carried out in the future.
We also receive personal information from the following sources in the following scenarios:
- A 3rd party company when we are being subcontracted on behalf of a company/ builder to carry out work on their behalf.
We use the information that you have given us in order to provide a faster, more efficient service when booking work with us.
We may share this information with our engineers, colleagues or subcontractors using our company software or via end-to-end encryption messaging software.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a contractual obligation.
(c) We have a legal obligation.
How we store your personal information
Your information is securely stored on our cloud-based company software or via end-to-end encryption messaging software.
We keep the details provided by our customers indefinitely unless asked to delete them.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by email at email@example.com, by telephone on 020 8501 0175 or write to us at 24/7 Trades Ltd, Forest House, 186 Forest Road, Loughton, Essex, IG10 1EG if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk